Refund & Cancellation Policy
Effective: April 13, 2026 · Consumer Protection Act, 2019 compliant
This policy describes how cancellations and refunds work for QUICK ZTNA paid subscriptions. We aim to be transparent and fair. If you have any questions, contact us at support@quickztna.com.
1. Free Plan
The Free plan has no charges and requires no payment information. You can use the Free plan indefinitely. No refund applies as no payment is collected.
2. How to Cancel
- Log in to your account at login.quickztna.com
- Navigate to Admin Settings → Billing
- Click “Cancel Subscription”
- Your subscription remains active until the end of the current billing cycle
- After cancellation, your organisation automatically downgrades to the Free plan
You can also cancel by emailing support@quickztna.com with your organisation ID and registered email address.
3. Refund Eligibility
| Scenario | Refund | Details |
|---|---|---|
| Within 7 days of first payment | Full refund | No questions asked. Email us within 7 days of your first charge. |
| After 7 days (monthly plan) | Pro-rated, at discretion | Refund for remaining unused days in the current billing cycle, assessed case by case. |
| Annual plan (within 30 days) | Pro-rated refund | Refund for remaining unused months, minus one month’s usage. |
| Annual plan (after 30 days) | No refund | Service remains active until end of annual term. |
| Service outage (>24h) | Service credit | Pro-rated credit for the downtime period, applied to next billing cycle. |
4. How to Request a Refund
- Email support@quickztna.com with the subject line “Refund Request”
- Include your organisation ID, registered email, and reason for the refund
- We will acknowledge your request within 2 business days
- Refund decision will be communicated within 5 business days
5. Refund Method & Timeline
- Refunds are processed to the original payment method via Razorpay
- Processing time: 5–10 business days after approval
- Bank processing times may vary — please allow up to 2 additional billing cycles for the refund to appear
- Refunds are issued in the same currency as the original payment
6. Non-Refundable Items
- Workforce plans with custom agreements (refund terms are governed by the individual contract)
- Service usage that has already been consumed
- Accounts terminated for violation of our Terms of Service or Acceptable Use Policy
7. Plan Downgrade
- You can downgrade from any paid plan to the Free plan at any time
- Paid features are removed at the end of the current billing cycle
- Your data is retained for 30 days after downgrade to allow re-upgrade
- After 30 days, data exceeding Free plan limits may be archived
8. Dormant Accounts
Accounts with no active machines and no login activity for 12 consecutive months may be marked as dormant. We will send an email notification 30 days before archiving a dormant account. You can reactivate at any time by logging in.
9. Grievance Redressal
If you are not satisfied with our refund decision, you may escalate to our Grievance Officer:
Grievance Officer — Victor Chasex Pvt Ltd (QUICK ZTNA)
L-149, Sector 6, HSR Layout, Bengaluru 560102
Email: grievance@quickztna.com
Phone: +91-9611027980
Response time: within 30 days
You may also file a complaint with the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.
Last updated: April 13, 2026. Questions? Contact us at support@quickztna.com.